{"id":5773,"date":"2025-07-17T16:59:24","date_gmt":"2025-07-17T07:59:24","guid":{"rendered":"https:\/\/emeao.jp\/ikkatsu-column\/%e3%80%90%e4%bf%9d%e5%ad%98%e7%89%88%e3%80%91%e9%9d%99%e5%b2%a1%e3%81%a7%e3%83%86%e3%83%ac%e3%83%9e%e3%83%bc%e3%82%b1%e3%83%86%e3%82%a3%e3%83%b3%e3%82%b0%e3%82%92%e6%88%90%e5%8a%9f%e3%81%95%e3%81%9b\/"},"modified":"2025-08-20T13:29:39","modified_gmt":"2025-08-20T04:29:39","slug":"shizuoka_telemarketing_tips","status":"publish","type":"post","link":"https:\/\/emeao.jp\/ikkatsu-column\/shizuoka_telemarketing_tips\/","title":{"rendered":"\u3010\u4fdd\u5b58\u7248\u3011\u9759\u5ca1\u3067\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u6210\u529f\u3055\u305b\u308b\u79d8\u8a23"},"content":{"rendered":"<p>\u9759\u5ca1\u770c\u5185\u3067\u4e8b\u696d\u3092\u3055\u3089\u306b\u6210\u9577\u3055\u305b\u308b\u305f\u3081\u3001\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u5c0e\u5165\u3092\u8003\u3048\u3066\u3044\u308b\u65b9\u3082\u3044\u308b\u3067\u3057\u3087\u3046\u3002<br \/>\n\u300c\u9759\u5ca1\u306e\u9867\u5ba2\u7279\u6027\u306b\u5408\u3063\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3063\u3066\u3069\u3093\u306a\u3082\u306e\u3060\u308d\u3046\u2026\u300d<br \/>\n\u300c\u81ea\u793e\u3067\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u59cb\u3081\u3066\u3082\u3001\u672c\u5f53\u306b\u6210\u679c\u304c\u51fa\u308b\u306e\u304b\u4e0d\u5b89\u2026\u300d<br \/>\n\u3053\u306e\u3088\u3046\u306a\u60a9\u307f\u304b\u3089\u3001\u6700\u521d\u306e\u4e00\u6b69\u3092\u8e0f\u307f\u51fa\u305b\u305a\u306b\u3044\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u9759\u5ca1\u3068\u3044\u3046\u5730\u57df\u306e\u7279\u6027\u3092\u6df1\u304f\u7406\u89e3\u3057\u3001\u8a08\u753b\u7684\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308c\u3070\u3001\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306f\u975e\u5e38\u306b\u6709\u52b9\u306a\u624b\u6bb5\u3068\u306a\u308a\u5f97\u307e\u3059\u3002<br \/>\n\u3084\u307f\u304f\u3082\u306b\u96fb\u8a71\u3092\u304b\u3051\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u6210\u529f\u3078\u306e\u9053\u7b4b\u3092\u63cf\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u9759\u5ca1\u30a8\u30ea\u30a2\u3067\u52b9\u679c\u7684\u306a\u55b6\u696d\u624b\u6cd5\u3092\u63a2\u3057\u3066\u3044\u308b\u65b9\u306b\u5411\u3051\u3066\u3001<br \/>\n\u2013 \u9759\u5ca1\u306e\u5730\u57df\u6027\u3092\u6d3b\u304b\u3057\u305f\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u30b3\u30c4<br \/>\n\u2013 \u6210\u679c\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u6226\u7565\u7acb\u6848<br \/>\n\u2013 \u4fe1\u983c\u3067\u304d\u308b\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u4f1a\u793e\u306e\u9078\u3073\u65b9<\/p>\n<p>\u4e0a\u8a18\u306b\u3064\u3044\u3066\u3001\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u521d\u3081\u3066\u306e\u65b9\u3067\u3082\u5b89\u5fc3\u3057\u3066\u5b9f\u8df5\u3067\u304d\u308b\u3088\u3046\u3001\u57fa\u672c\u7684\u306a\u30dd\u30a4\u30f3\u30c8\u304b\u3089\u5206\u304b\u308a\u3084\u3059\u304f\u307e\u3068\u3081\u307e\u3057\u305f\u3002<br \/>\n\u3053\u306e\u8a18\u4e8b\u3092\u8aad\u3081\u3070\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u306e\u58f2\u4e0a\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u5177\u4f53\u7684\u306a\u30d2\u30f3\u30c8\u304c\u898b\u3064\u304b\u308b\u306f\u305a\u3067\u3059\u3002<br \/>\n\u305c\u3072\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<div class=\"toc\">    <div id=\"toc_container\" class=\"sgb-toc--bullets js-smooth-scroll\" data-dialog-title=\"Table of Contents\">\n      <p class=\"toc_title\">\u76ee\u6b21 <span class=\"toc_toggle js-toc-toggle\" data-open-toggle=\"\u8868\u793a\" data-close-toggle=\"\u975e\u8868\u793a\">\u975e\u8868\u793a<\/span><\/p>\n      <ul class=\"toc_list js-toc-list\">  <li class=\"first\">    <a href=\"#i-0\">\u9759\u5ca1\u3067\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u59cb\u3081\u308b\u305f\u3081\u306e\u57fa\u790e\u77e5\u8b58<\/a>    <ul class=\"menu_level_1\">      <li class=\"first\">        <a href=\"#i-1\">\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u306f\uff1f<\/a>      <\/li>      <li>        <a href=\"#i-2\">\u9759\u5ca1\u306b\u304a\u3051\u308b\u5e02\u5834\u306e\u7279\u5fb4<\/a>      <\/li>      <li class=\"last\">        <a href=\"#i-3\">\u9759\u5ca1\u3067\u306e\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u30e1\u30ea\u30c3\u30c8<\/a>      <\/li>    <\/ul>  <\/li>  <li>    <a href=\"#i-4\">\u9759\u5ca1\u3067\u6210\u529f\u3059\u308b\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u6226\u7565<\/a>    <ul class=\"menu_level_1\">      <li class=\"first\">        <a href=\"#i-5\">\u30bf\u30fc\u30b2\u30c3\u30c8\u5e02\u5834\u306e\u7279\u5b9a<\/a>      <\/li>      <li>        <a href=\"#i-6\">\u52b9\u679c\u7684\u306a\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u4f5c\u6210\u65b9\u6cd5<\/a>      <\/li>      <li class=\"last\">        <a href=\"#i-7\">\u9867\u5ba2\u30cb\u30fc\u30ba\u3078\u306e\u5bfe\u5fdc\u7b56<\/a>      <\/li>    <\/ul>  <\/li>  <li>    <a href=\"#i-8\">\u9759\u5ca1\u3067\u306e\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u5fc5\u8981\u306a\u30c4\u30fc\u30eb<\/a>    <ul class=\"menu_level_1\">      <li class=\"first\">        <a href=\"#i-9\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u3073\u65b9<\/a>      <\/li>      <li>        <a href=\"#i-10\">CRM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u6d3b\u7528\u6cd5<\/a>      <\/li>      <li class=\"last\">        <a href=\"#i-11\">\u30c7\u30fc\u30bf\u5206\u6790\u30c4\u30fc\u30eb\u306e\u91cd\u8981\u6027<\/a>      <\/li>    <\/ul>  <\/li>  <li>    <a href=\"#i-12\">\u9759\u5ca1\u306e\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u76f4\u9762\u3059\u308b\u8ab2\u984c\u3068\u305d\u306e\u89e3\u6c7a\u7b56<\/a>    <ul class=\"menu_level_1\">      <li class=\"first\">        <a href=\"#i-13\">\u9867\u5ba2\u306e\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc<\/a>      <\/li>      <li>        <a href=\"#i-14\">\u30b9\u30bf\u30c3\u30d5\u306e\u6559\u80b2\u3068\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u7dad\u6301<\/a>      <\/li>      <li class=\"last\">        <a href=\"#i-15\">\u6cd5\u4ee4\u9075\u5b88\u3068\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u306e\u4fdd\u8b77<\/a>      <\/li>    <\/ul>  <\/li>  <li>    <a href=\"#i-16\">\u9759\u5ca1\u3067\u306e\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6210\u529f\u4e8b\u4f8b<\/a>    <ul class=\"menu_level_1\">      <li class=\"first\">        <a href=\"#i-17\">\u6210\u529f\u4e8b\u4f8b1:\u5730\u5143\u4f01\u696d\u306e\u53d6\u308a\u7d44\u307f<\/a>      <\/li>      <li>        <a href=\"#i-18\">\u6210\u529f\u4e8b\u4f8b2:\u5927\u624b\u4f01\u696d\u306e\u6210\u529f\u6226\u7565<\/a>      <\/li>      <li class=\"last\">        <a href=\"#i-19\">\u6210\u529f\u4e8b\u4f8b3:\u4e2d\u5c0f\u4f01\u696d\u306e\u5de5\u592b<\/a>      <\/li>    <\/ul>  <\/li>  <li>    <a href=\"#i-20\">\u9759\u5ca1\u3067\u306e\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u3055\u3089\u306b\u767a\u5c55\u3055\u305b\u308b\u305f\u3081\u306e\u30d2\u30f3\u30c8<\/a>    <ul class=\"menu_level_1\">      <li class=\"first\">        <a href=\"#i-21\">\u6700\u65b0\u306e\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6280\u8853\u306e\u5c0e\u5165<\/a>      <\/li>      <li>        <a href=\"#i-22\">\u5730\u57df\u5bc6\u7740\u578b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u6d3b\u7528<\/a>      <\/li>      <li class=\"last\">        <a href=\"#i-23\">\u7d99\u7d9a\u7684\u306a\u9867\u5ba2\u95a2\u4fc2\u306e\u69cb\u7bc9<\/a>      <\/li>    <\/ul>  <\/li>  <li class=\"last\">    <a href=\"#i-24\">\u307e\u3068\u3081\uff1a\u9759\u5ca1\u3067\u306e\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6210\u529f\u3078\u3001\u6700\u5f8c\u306e\u4e00\u62bc\u3057<\/a>  <\/li><\/ul>\n      \n    <\/div><\/div><h2 id=\"i-0\">\u9759\u5ca1\u3067\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u59cb\u3081\u308b\u305f\u3081\u306e\u57fa\u790e\u77e5\u8b58<\/h2>\n<p>\u9759\u5ca1\u3067\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u59cb\u3081\u308b\u306b\u3042\u305f\u308a\u3001\u307e\u305a\u306f\u3053\u306e\u5730\u57df\u306a\u3089\u3067\u306f\u306e\u7279\u6027\u3092\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u6210\u529f\u3078\u306e\u8fd1\u9053\u3067\u3059\u3002<br \/>\n\u5168\u56fd\u5171\u901a\u306e\u3084\u308a\u65b9\u3067\u306f\u306a\u304f\u3001\u9759\u5ca1\u770c\u306b\u7279\u5316\u3057\u305f\u6226\u7565\u3092\u7acb\u3066\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u9ad8\u3044\u6210\u679c\u304c\u671f\u5f85\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<br \/>\n\u5730\u57df\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3053\u305d\u304c\u3001\u9867\u5ba2\u306e\u5fc3\u3092\u3064\u304b\u3080\u9375\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u7406\u7531\u306f\u3001\u9759\u5ca1\u770c\u304c\u6771\u90e8\u30fb\u4e2d\u90e8\u30fb\u897f\u90e8\u3067\u6587\u5316\u3084\u7d4c\u6e08\u570f\u3001\u770c\u6c11\u6027\u304c\u5927\u304d\u304f\u7570\u306a\u308b\u3068\u3044\u3046\u7279\u5fb4\u3092\u6301\u3063\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002<br \/>\n\u5de5\u696d\u5730\u5e2f\u3068\u3057\u3066\u767a\u5c55\u3057\u305f\u897f\u90e8\u3001\u5546\u696d\u306e\u4e2d\u5fc3\u3067\u3042\u308b\u4e2d\u90e8\u3001\u89b3\u5149\u696d\u304c\u76db\u3093\u306a\u6771\u90e8\u3067\u306f\u3001\u4eba\u3005\u306e\u4fa1\u5024\u89b3\u3084\u95a2\u5fc3\u4e8b\u3082\u5909\u308f\u3063\u3066\u304d\u307e\u3059\u3002<br \/>\n\u3053\u306e\u591a\u69d8\u6027\u3092\u7406\u89e3\u305b\u305a\u306b\u753b\u4e00\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u3057\u3066\u3057\u307e\u3046\u3068\u3001\u306a\u304b\u306a\u304b\u6210\u679c\u306b\u7d50\u3073\u3064\u304b\u306a\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u88fd\u9020\u696d\u304c\u96c6\u7a4d\u3059\u308b\u6d5c\u677e\u5e02\u3084\u78d0\u7530\u5e02\u306e\u4f01\u696d\u3078\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u969b\u306f\u3001\u6280\u8853\u7684\u306a\u512a\u4f4d\u6027\u3084\u751f\u7523\u6027\u5411\u4e0a\u3068\u3044\u3063\u305f\u5177\u4f53\u7684\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u4f1d\u3048\u308b\u3053\u3068\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<br \/>\n\u4e00\u65b9\u3001\u9759\u5ca1\u5e02\u3084\u6cbc\u6d25\u5e02\u306e\u5546\u696d\u65bd\u8a2d\u3084\u500b\u4eba\u3092\u30bf\u30fc\u30b2\u30c3\u30c8\u306b\u3059\u308b\u5834\u5408\u306f\u3001\u304a\u5f97\u611f\u3084\u65b0\u3057\u3044\u30e9\u30a4\u30d5\u30b9\u30bf\u30a4\u30eb\u306e\u63d0\u6848\u306a\u3069\u304c\u97ff\u304d\u3084\u3059\u3044\u3067\u3057\u3087\u3046\u3002<br \/>\n\u3053\u306e\u3088\u3046\u306b\u3001\u30a8\u30ea\u30a2\u3054\u3068\u306e\u7279\u6027\u3092\u628a\u63e1\u3057\u3001\u305d\u308c\u306b\u5408\u308f\u305b\u305f\u30ea\u30b9\u30c8\u4f5c\u6210\u3084\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u6e96\u5099\u304c\u4e0d\u53ef\u6b20\u306a\u306e\u3067\u3059\u3002<\/p>\n<h3 id=\"i-1\">\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u306f\uff1f<\/h3>\n<p>\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u306f\u3001\u96fb\u8a71\u3092\u7528\u3044\u3066\u9867\u5ba2\u3068\u76f4\u63a5\u5bfe\u8a71\u3057\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u8ca9\u58f2\u3001\u3042\u308b\u3044\u306f\u30a2\u30dd\u30a4\u30f3\u30c8\u306e\u7372\u5f97\u3092\u76ee\u6307\u3059\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u624b\u6cd5\u3067\u3059\u3002\u3053\u306e\u6d3b\u52d5\u306f\u5927\u304d\u304f2\u7a2e\u985e\u306b\u5206\u985e\u3055\u308c\u3001\u9867\u5ba2\u304b\u3089\u306e\u5165\u96fb\u306b\u5bfe\u5fdc\u3059\u308b\u300c\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u300d\u3068\u3001\u4f01\u696d\u5074\u304b\u3089\u9867\u5ba2\u3078\u67b6\u96fb\u3059\u308b\u300c\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u300d\u304c\u5b58\u5728\u3057\u307e\u3059\u3002\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306f\u4e3b\u306b\u3001\u5546\u54c1\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3084\u6ce8\u6587\u53d7\u4ed8\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u3044\u3063\u305f\u5f79\u5272\u3092\u62c5\u3046\u3067\u3057\u3087\u3046\u3002\u4e00\u65b9\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3067\u306f\u65b0\u898f\u9867\u5ba2\u306e\u958b\u62d3\u3084\u5e02\u5834\u8abf\u67fb\u3001\u65b0\u30b5\u30fc\u30d3\u30b9\u306e\u6848\u5185\u306a\u3069\u3001\u3088\u308a\u80fd\u52d5\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u6c42\u3081\u3089\u308c\u308b\u306e\u3067\u3059\u3002\u9759\u5ca1\u770c\u5185\u3067\u3082\u3001\u88fd\u9020\u696d\u304c\u76db\u3093\u306a\u6d5c\u677e\u5e02\u3084\u5bcc\u58eb\u5e02\u306e\u4f01\u696d\u304c\u65b0\u898f\u958b\u62d3\u3067\u6d3b\u7528\u3057\u305f\u308a\u3001\u9759\u5ca1\u5e02\u306e\u30b5\u30fc\u30d3\u30b9\u696d\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306b\u7528\u3044\u305f\u308a\u3059\u308b\u4e8b\u4f8b\u304c\u898b\u3089\u308c\u307e\u3059\u3002\u5358\u306a\u308b\u96fb\u8a71\u55b6\u696d\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u3068\u306e\u7d99\u7d9a\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u4e0a\u3067\u6b20\u304b\u305b\u306a\u3044\u6226\u7565\u306e\u4e00\u3064\u3068\u3044\u3048\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<h3 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\/>\n\u3053\u3046\u3057\u305f\u5730\u57df\u3054\u3068\u306e\u9055\u3044\u3092\u7121\u8996\u3057\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u306f\u3001\u305b\u3063\u304b\u304f\u7528\u610f\u3057\u305f\u30ea\u30b9\u30c8\u3084\u30c8\u30fc\u30af\u3082\u52b9\u679c\u3092\u767a\u63ee\u3057\u306b\u304f\u304f\u306a\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002<br \/>\n\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304f\u305f\u3081\u306b\u306f\u3001\u76f8\u624b\u306e\u80cc\u666f\u3092\u7406\u89e3\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u6c42\u3081\u3089\u308c\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u9759\u5ca1\u5e02\u5834\u3092\u7684\u78ba\u306b\u653b\u7565\u3057\u3001\u78ba\u304b\u306a\u6210\u679c\u3078\u3068\u7e4b\u3052\u308b\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u6226\u7565\u306b\u3064\u3044\u3066\u3001\u4ee5\u4e0b\u3067\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<h3 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\/>\n\u624b\u4f5c\u696d\u3067\u306e\u9867\u5ba2\u7ba1\u7406\u3084\u6210\u679c\u5831\u544a\u306f\u3001\u591a\u304f\u306e\u6642\u9593\u3068\u52b4\u529b\u3092\u8981\u3057\u3001\u672c\u6765\u6700\u3082\u6ce8\u529b\u3059\u3079\u304d\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u306e\u8cea\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u539f\u56e0\u306b\u3082\u306a\u308a\u304b\u306d\u307e\u305b\u3093\u3002<br \/>\n\u9759\u5ca1\u306e\u591a\u69d8\u306a\u7523\u696d\u69cb\u9020\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u3082\u3001\u696d\u52d9\u306e\u6a19\u6e96\u5316\u3068\u52b9\u7387\u5316\u306f\u907f\u3051\u3066\u901a\u308c\u306a\u3044\u8ab2\u984c\u3067\u3059\u3002<\/p>\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001CRM\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u6d5c\u677e\u5e02\u306e\u88fd\u9020\u696d\u3084\u713c\u6d25\u5e02\u306e\u6c34\u7523\u696d\u3068\u3044\u3063\u305f\u5404\u5730\u57df\u306e\u9867\u5ba2\u7279\u6027\u306b\u5408\u308f\u305b\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u5c65\u6b74\u3092\u30c1\u30fc\u30e0\u3067\u5171\u6709\u3067\u304d\u307e\u3059\u3002<br \/>\n\u307e\u305f\u3001CTI\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u3048\u3070\u3001\u7740\u4fe1\u6642\u306b\u9867\u5ba2\u60c5\u5831\u304c\u30d1\u30bd\u30b3\u30f3\u753b\u9762\u306b\u81ea\u52d5\u3067\u8868\u793a\u3055\u308c\u308b\u305f\u3081\u3001\u5f85\u305f\u305b\u308b\u3053\u3068\u306a\u304f\u30b9\u30e0\u30fc\u30ba\u306a\u5fdc\u5bfe\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<br \/>\n\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u8cea\u306e\u9ad8\u3044\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u5b9f\u73fe\u3059\u308b\u306e\u3067\u3059\u3002<\/p>\n<h3 id=\"i-9\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u3073\u65b9<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u5b9a\u306f\u3001\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u6210\u679c\u3092\u5927\u304d\u304f\u5de6\u53f3\u3059\u308b\u91cd\u8981\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\u307e\u305a\u81ea\u793e\u306e\u696d\u52d9\u5185\u5bb9\u3092\u5206\u6790\u3057\u3001\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u304c\u809d\u5fc3\u3067\u3057\u3087\u3046\u3002\u4f8b\u3048\u3070\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u304c\u4e2d\u5fc3\u306a\u3089\u30aa\u30fc\u30c8\u30b3\u30fc\u30eb\u6a5f\u80fd\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u3067\u3042\u308c\u3070IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u3084ACD\uff08\u7740\u4fe1\u547c\u81ea\u52d5\u5206\u914d\uff09\u304c\u4e0d\u53ef\u6b20\u3068\u306a\u308a\u307e\u3059\u3002\u682a\u5f0f\u4f1a\u793e\u30e1\u30c7\u30a3\u30a2\u30ea\u30f3\u30af\u304c\u63d0\u4f9b\u3059\u308b\u300cMediaCalls\u300d\u306e\u3088\u3046\u306b\u3001\u8c4a\u5bcc\u306a\u6a5f\u80fd\u3092\u5099\u3048\u305f\u30b7\u30b9\u30c6\u30e0\u3082\u9078\u629e\u80a2\u306e\u4e00\u3064\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u6b21\u306b\u3001\u30b3\u30b9\u30c8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6bd4\u8f03\u691c\u8a0e\u3059\u308b\u8996\u70b9\u3082\u91cd\u8981\u3067\u3059\u3002\u521d\u671f\u8cbb\u7528\u304c0\u5186\u3067\u30011\u5e2d\u3042\u305f\u308a\u6708\u984d\u6570\u5343\u5186\u304b\u3089\u5229\u7528\u3067\u304d\u308b\u30af\u30e9\u30a6\u30c9\u578bCTI\u3082\u3042\u308c\u3070\u3001\u9ad8\u6a5f\u80fd\u306a\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306f\u6570\u767e\u4e07\u5186\u898f\u6a21\u306e\u6295\u8cc7\u304c\u5fc5\u8981\u306b\u306a\u308b\u30b1\u30fc\u30b9\u3082\u5b58\u5728\u3057\u307e\u3059\u3002\u9759\u5ca1\u770c\u5185\u306e\u4e2d\u5c0f\u4f01\u696d\u3067\u3042\u308c\u3070\u3001\u4e8b\u696d\u898f\u6a21\u306b\u5408\u308f\u305b\u3066\u67d4\u8edf\u306b\u62e1\u5f35\u3067\u304d\u308b\u30af\u30e9\u30a6\u30c9\u578b\u304c\u73fe\u5b9f\u7684\u306a\u9078\u629e\u80a2\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u6700\u5f8c\u306b\u3001\u5c0e\u5165\u5f8c\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3092\u898b\u6975\u3081\u308b\u3079\u304d\u3067\u3059\u3002\u4e07\u304c\u4e00\u306e\u30c8\u30e9\u30d6\u30eb\u306b\u5099\u3048\u300124\u6642\u9593365\u65e5\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3084\u3001\u8fc5\u901f\u306a\u30aa\u30f3\u30e9\u30a4\u30f3\u5bfe\u5fdc\u304c\u53ef\u80fd\u306a\u30d9\u30f3\u30c0\u30fc\u3092\u9078\u3076\u3068\u5b89\u5fc3\u3067\u3059\u3002<\/p>\n<h3 id=\"i-10\">CRM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u6d3b\u7528\u6cd5<\/h3>\n<p>\u9759\u5ca1\u770c\u5185\u3067\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u6210\u679c\u3092\u4e0a\u3052\u308b\u306b\u306f\u3001CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u6d3b\u7528\u304c\u9375\u3068\u306a\u308a\u307e\u3059\u3002CRM\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u6c0f\u540d\u3084\u9023\u7d61\u5148\u3068\u3044\u3063\u305f\u57fa\u672c\u60c5\u5831\u304b\u3089\u3001\u904e\u53bb\u306e\u5bfe\u8a71\u5c65\u6b74\u3001\u8cfc\u5165\u5b9f\u7e3e\u306b\u81f3\u308b\u307e\u3067\u3001\u3042\u3089\u3086\u308b\u60c5\u5831\u3092\u4e00\u5143\u7684\u306b\u7ba1\u7406\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u3069\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3057\u3066\u3082\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u305f\u8cea\u306e\u9ad8\u3044\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u5b9f\u73fe\u53ef\u80fd\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001CTI\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3055\u305b\u308c\u3070\u3001\u7740\u4fe1\u3068\u540c\u6642\u306b\u9867\u5ba2\u60c5\u5831\u304c\u30d1\u30bd\u30b3\u30f3\u753b\u9762\u306b\u81ea\u52d5\u8868\u793a\u3055\u308c\u308b\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u77ac\u6642\u306b\u72b6\u6cc1\u3092\u628a\u63e1\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u84c4\u7a4d\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u6210\u7d04\u78ba\u5ea6\u306e\u9ad8\u3044\u898b\u8fbc\u307f\u5ba2\u3092\u62bd\u51fa\u3057\u305f\u308a\u3001\u4f11\u7720\u9867\u5ba2\u3092\u6398\u308a\u8d77\u3053\u3059\u305f\u3081\u306e\u6700\u9069\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u65b9\u6cd5\u3092\u7b56\u5b9a\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3082\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u3001\u7121\u99c4\u306a\u67b6\u96fb\u3092\u6e1b\u3089\u3057\u3001\u9759\u5ca1\u770c\u5185\u3067\u306e\u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30f3\u30b9\u3092\u6700\u5927\u5316\u3059\u308b\u3053\u3068\u306b\u7e4b\u304c\u308b\u306e\u3067\u3059\u3002\u30a2\u30dd\u30a4\u30f3\u30c8\u7372\u5f97\u7387\u306e\u5411\u4e0a\u3084\u58f2\u4e0a\u62e1\u5927\u306b\u76f4\u7d50\u3059\u308b\u91cd\u8981\u306a\u30c4\u30fc\u30eb\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"i-11\">\u30c7\u30fc\u30bf\u5206\u6790\u30c4\u30fc\u30eb\u306e\u91cd\u8981\u6027<\/h3>\n<p>\u9759\u5ca1\u770c\u5185\u3067\u306e\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u6210\u529f\u3055\u305b\u308b\u306b\u306f\u3001\u52d8\u3084\u7d4c\u9a13\u3060\u3051\u306b\u983c\u3089\u306a\u3044\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u6226\u7565\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u305d\u3053\u3067\u91cd\u8981\u6027\u3092\u5897\u3057\u3066\u3044\u308b\u306e\u304c\u3001\u9867\u5ba2\u60c5\u5831\u3084\u6d3b\u52d5\u5c65\u6b74\u3092\u5206\u6790\u3059\u308b\u30c4\u30fc\u30eb\u306e\u6d3b\u7528\u3067\u3057\u3087\u3046\u3002\u4f8b\u3048\u3070\u3001CRM\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u6d5c\u677e\u5e02\u3084\u5bcc\u58eb\u5e02\u3068\u3044\u3063\u305f\u5730\u57df\u3054\u3068\u306e\u53cd\u5fdc\u7387\u3084\u3001\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u3092\u57fa\u306b\u3057\u305f\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u306e\u4f5c\u6210\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u898b\u8fbc\u307f\u306e\u8584\u3044\u30ea\u30b9\u30c8\u3078\u306e\u67b6\u96fb\u3092\u6e1b\u3089\u3057\u3001\u6210\u7d04\u78ba\u5ea6\u306e\u9ad8\u3044\u30bf\u30fc\u30b2\u30c3\u30c8\u3078\u96c6\u4e2d\u7684\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u304d\u308b\u306e\u3067\u3059\u3002\u3055\u3089\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3054\u3068\u306e\u30a2\u30dd\u30a4\u30f3\u30c8\u7372\u5f97\u7387\u3084\u901a\u8a71\u6642\u9593\u3068\u3044\u3063\u305fKPI\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u6539\u5584\u70b9\u3084\u6559\u80b2\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8\u304c\u660e\u78ba\u5316\u3057\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u30c4\u30fc\u30eb\u3092\u7528\u3044\u3066PDCA\u30b5\u30a4\u30af\u30eb\u3092\u56de\u3059\u3053\u3068\u304c\u3001\u9759\u5ca1\u3067\u306e\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u304a\u3051\u308bROI\uff08\u6295\u8cc7\u5bfe\u52b9\u679c\uff09\u3092\u6700\u5927\u5316\u3055\u305b\u308b\u9375\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h2 id=\"i-12\">\u9759\u5ca1\u306e\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u76f4\u9762\u3059\u308b\u8ab2\u984c\u3068\u305d\u306e\u89e3\u6c7a\u7b56<\/h2>\n<p>\u9759\u5ca1\u3067\u306e\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u3067\u306f\u3001\u5730\u57df\u7279\u6709\u306e\u770c\u6c11\u6027\u3084\u4eba\u6750\u78ba\u4fdd\u3068\u3044\u3063\u305f\u8ab2\u984c\u306b\u76f4\u9762\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\n\u3057\u304b\u3057\u3001\u3053\u308c\u3089\u306e\u8ab2\u984c\u306f\u9759\u5ca1\u306e\u5e02\u5834\u7279\u6027\u3092\u6df1\u304f\u7406\u89e3\u3057\u3001\u5730\u57df\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u53d6\u308b\u3053\u3068\u3067\u5341\u5206\u306b\u4e57\u308a\u8d8a\u3048\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<br \/>\n\u8ab2\u984c\u306e\u672c\u8cea\u3092\u898b\u6975\u3081\u3001\u9069\u5207\u306a\u5bfe\u7b56\u3092\u8b1b\u3058\u308b\u3053\u3068\u304c\u6210\u529f\u3078\u306e\u7b2c\u4e00\u6b69\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u305d\u306e\u7406\u7531\u3068\u3057\u3066\u3001\u9759\u5ca1\u770c\u306f\u7a4f\u3084\u304b\u3067\u4eba\u60c5\u5473\u3042\u3075\u308c\u308b\u65b9\u304c\u591a\u3044\u4e00\u65b9\u3067\u3001\u65b0\u3057\u3044\u3082\u306e\u306b\u5bfe\u3057\u3066\u306f\u614e\u91cd\u306b\u691c\u8a0e\u3059\u308b\u50be\u5411\u304c\u898b\u3089\u308c\u307e\u3059\u3002<br \/>\n\u90fd\u5e02\u90e8\u3068\u540c\u3058\u753b\u4e00\u7684\u306a\u30bb\u30fc\u30eb\u30b9\u30c8\u30fc\u30af\u3067\u306f\u3001\u306a\u304b\u306a\u304b\u5fc3\u3092\u958b\u3044\u3066\u3082\u3089\u3048\u306a\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<br \/>\n\u307e\u305f\u3001\u770c\u897f\u90e8\uff08\u9060\u5dde\u5730\u65b9\uff09\u3068\u4e2d\u90e8\u3001\u6771\u90e8\uff08\u4f0a\u8c46\u5730\u65b9\uff09\u3067\u306f\u6c17\u8cea\u3084\u6587\u5316\u3082\u7570\u306a\u308b\u305f\u3081\u3001\u5730\u57df\u3054\u3068\u306e\u7279\u6027\u3092\u8e0f\u307e\u3048\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u65b0\u3057\u3044\u3082\u306e\u597d\u304d\u3067\u5408\u7406\u7684\u306a\u6c17\u8cea\u306e\u6d5c\u677e\u5e02\u5468\u8fba\u3067\u306f\u3001\u88fd\u54c1\u306e\u9769\u65b0\u6027\u3084\u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u5f37\u8abf\u3059\u308b\u306e\u304c\u6709\u52b9\u3067\u3057\u3087\u3046\u3002<br \/>\n\u4e00\u65b9\u3001\u9759\u5ca1\u5e02\u5468\u8fba\u306e\u9867\u5ba2\u306b\u306f\u3001\u5b89\u5fc3\u611f\u3084\u5c0e\u5165\u5b9f\u7e3e\u3092\u4e01\u5be7\u306b\u4f1d\u3048\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u597d\u307e\u308c\u308b\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<br \/>\n\u4eba\u6750\u78ba\u4fdd\u306e\u9762\u3067\u306f\u3001\u9759\u5ca1\u770c\u304c\u5b9f\u65bd\u3059\u308b\u300c\u30c6\u30ec\u30ef\u30fc\u30af\u5c0e\u5165\u652f\u63f4\u4e8b\u696d\u8cbb\u88dc\u52a9\u91d1\u300d\u306a\u3069\u3092\u6d3b\u7528\u3057\u3001\u67d4\u8edf\u306a\u50cd\u304d\u65b9\u3092\u63d0\u793a\u3057\u3066\u63a1\u7528\u306e\u9b45\u529b\u3092\u9ad8\u3081\u308b\u306e\u3082\u4e00\u3064\u306e\u89e3\u6c7a\u7b56\u3067\u3059\u3002<\/p>\n<h3 id=\"i-13\">\u9867\u5ba2\u306e\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc<\/h3>\n<p>\u9867\u5ba2\u304b\u3089\u306e\u30af\u30ec\u30fc\u30e0\u306f\u3001\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u696d\u52d9\u3067\u907f\u3051\u3066\u901a\u308c\u306a\u3044\u8ab2\u984c\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u3053\u308c\u3092\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306e\u597d\u6a5f\u3068\u6349\u3048\u308b\u8996\u70b9\u304c\u4f01\u696d\u306e\u6210\u9577\u3092\u4fc3\u3059\u3067\u3057\u3087\u3046\u3002\u4e8b\u5b9f\u3001\u9069\u5207\u306a\u5bfe\u5fdc\u3067\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306e\u518d\u8cfc\u5165\u7387\u306f70%\u3092\u8d85\u3048\u308b\u3068\u3044\u3046\u8abf\u67fb\u7d50\u679c\u3082\u3042\u308a\u3001\u8aa0\u5b9f\u306a\u59ff\u52e2\u304c\u4fe1\u983c\u56de\u5fa9\u306b\u3064\u306a\u304c\u308b\u3053\u3068\u306f\u660e\u3089\u304b\u3002<\/p>\n<p>\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306e\u57fa\u672c\u306f\u3001\u307e\u305a\u304a\u5ba2\u69d8\u306e\u8a00\u8449\u3092\u906e\u3089\u305a\u306b\u6700\u5f8c\u307e\u3067\u805e\u304f\u300c\u50be\u8074\u300d\u306b\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u4e0a\u3067\u3001\u4e0d\u5feb\u306a\u601d\u3044\u3092\u3055\u305b\u305f\u70b9\u306b\u5171\u611f\u3092\u793a\u3057\u3001\u771f\u646f\u306b\u8b1d\u7f6a\u3059\u308b\u59ff\u52e2\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u539f\u56e0\u3092\u8fc5\u901f\u306b\u7279\u5b9a\u3057\u3001\u5177\u4f53\u7684\u306a\u89e3\u6c7a\u7b56\u3092\u63d0\u793a\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u9759\u5ca1\u770c\u5185\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u3053\u3046\u3057\u305f\u4e00\u9023\u306e\u5bfe\u5fdc\u54c1\u8cea\u3092\u9ad8\u3081\u308b\u305f\u3081\u3001\u5e74\u959310\u56de\u4ee5\u4e0a\u306e\u5c02\u9580\u7814\u4fee\u3092\u5c0e\u5165\u3059\u308b\u4f01\u696d\u3082\u5b58\u5728\u3057\u307e\u3059\u3002\u5730\u57df\u7279\u6027\u3092\u7406\u89e3\u3057\u305f\u4e01\u5be7\u306a\u5bfe\u5fdc\u3053\u305d\u3001\u9867\u5ba2\u3068\u306e\u826f\u597d\u306a\u95a2\u4fc2\u3092\u518d\u69cb\u7bc9\u3059\u308b\u9375\u3068\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n<h3 id=\"i-14\">\u30b9\u30bf\u30c3\u30d5\u306e\u6559\u80b2\u3068\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u7dad\u6301<\/h3>\n<p>\u9759\u5ca1\u770c\u5185\u3067\u8cea\u306e\u9ad8\u3044\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u5c55\u958b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u7d99\u7d9a\u7684\u306a\u6559\u80b2\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u7fd2\u719f\u306f\u3082\u3061\u308d\u3093\u3001\u9867\u5ba2\u5fc3\u7406\u3092\u6df1\u304f\u7406\u89e3\u3057\u305f\u5fdc\u5bfe\u30b9\u30ad\u30eb\u3084\u30012022\u5e74\u306b\u6539\u6b63\u3055\u308c\u305f\u500b\u4eba\u60c5\u5831\u4fdd\u8b77\u6cd5\u306a\u3069\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306b\u95a2\u3059\u308b\u77e5\u8b58\u7fd2\u5f97\u304c\u91cd\u8981\u3068\u306a\u308a\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u67081\u56de\u306e\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u7814\u4fee\u3084\u5916\u90e8\u8b1b\u5e2b\u3092\u62db\u3044\u305f\u30d3\u30b8\u30cd\u30b9\u30de\u30ca\u30fc\u8b1b\u5ea7\u306a\u3069\u3092\u901a\u3058\u3066\u3001\u5b9f\u8df5\u7684\u306a\u4f1a\u8a71\u80fd\u529b\u3092\u990a\u3046\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u540c\u6642\u306b\u3001\u30b9\u30bf\u30c3\u30d5\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u7dad\u6301\u3082\u5927\u304d\u306a\u8ab2\u984c\u3068\u3044\u3048\u307e\u3059\u3002\u660e\u78ba\u306a\u8a55\u4fa1\u57fa\u6e96\u306b\u57fa\u3065\u3044\u305f\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u5236\u5ea6\u306e\u5c0e\u5165\u3084\u3001\u56db\u534a\u671f\u3054\u3068\u306e\u8868\u5f70\u306f\u6709\u52b9\u306a\u624b\u6bb5\u3067\u3059\u3002\u307e\u305f\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u304c\u90311\u56de\u7a0b\u5ea6\u30015\u5206\u304b\u308910\u5206\u306e\u77ed\u3044\u9762\u8ac7\u3067\u500b\u3005\u306e\u76ee\u6a19\u8a2d\u5b9a\u3084\u60a9\u307f\u76f8\u8ac7\u306b\u5fdc\u3058\u308b\u4f53\u5236\u3065\u304f\u308a\u3082\u3001\u96e2\u8077\u7387\u306e\u4f4e\u4e0b\u3068\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u306b\u7e4b\u304c\u308b\u306f\u305a\u3002\u3053\u3046\u3057\u305f\u5730\u9053\u306a\u4eba\u6750\u80b2\u6210\u3053\u305d\u304c\u3001\u9759\u5ca1\u306e\u4f01\u696d\u304b\u3089\u4fe1\u983c\u3055\u308c\u308b\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306e\u9375\u3092\u63e1\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3 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\/>\n\u3053\u308c\u306f\u3001\u305f\u3060\u96fb\u8a71\u3092\u304b\u3051\u308b\u3060\u3051\u3067\u306f\u306a\u3044\u3001\u4e00\u6b69\u9032\u3093\u3060\u6226\u7565\u3092\u8003\u3048\u308b\u6bb5\u968e\u3060\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u306a\u305c\u306a\u3089\u3001\u9759\u5ca1\u770c\u306f\u897f\u90e8\u30fb\u4e2d\u90e8\u30fb\u6771\u90e8\u3067\u7523\u696d\u69cb\u9020\u3084\u770c\u6c11\u6027\u304c\u7570\u306a\u308a\u3001\u753b\u4e00\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u306f\u9867\u5ba2\u306e\u5fc3\u306b\u97ff\u304d\u306b\u304f\u3044\u304b\u3089\u3067\u3059\u3002<br \/>\n\u307e\u305f\u3001\u52b9\u7387\u5316\u3084\u30c7\u30fc\u30bf\u5206\u6790\u306e\u7cbe\u5ea6\u3092\u4e0a\u3052\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u9650\u3089\u308c\u305f\u6642\u9593\u3068\u4eba\u6750\u3067\u3082\u3001\u3088\u308a\u7684\u78ba\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<br \/>\n\u65e5\u3005\u306e\u696d\u52d9\u306b\u8ffd\u308f\u308c\u308b\u4e2d\u3067\u898b\u904e\u3054\u3057\u304c\u3061\u306a\u90e8\u5206\u306b\u3053\u305d\u3001\u6210\u9577\u306e\u30d2\u30f3\u30c8\u304c\u96a0\u3055\u308c\u3066\u3044\u308b\u306e\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u88fd\u9020\u696d\u304c\u76db\u3093\u306a\u6d5c\u677e\u5e02\u3084\u78d0\u7530\u5e02\u306e\u4f01\u696d\u306b\u306f\u6280\u8853\u7684\u306a\u5f37\u307f\u3092\u3001\u89b3\u5149\u696d\u304c\u4e2d\u5fc3\u306e\u4f0a\u8c46\u534a\u5cf6\u30a8\u30ea\u30a2\u306b\u306f\u5b63\u7bc0\u6027\u3092\u8e0f\u307e\u3048\u305f\u63d0\u6848\u3092\u3059\u308b\u306a\u3069\u3001\u5730\u57df\u306b\u5408\u308f\u305b\u305f\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u6700\u9069\u5316\u304c\u6709\u52b9\u3067\u3059\u3002<br \/>\n\u5177\u4f53\u7684\u306b\u306f\u3001CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3057\u3066\u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u904e\u53bb\u306e\u5bfe\u8a71\u5c65\u6b74\u304b\u3089\u898b\u8fbc\u307f\u5ba2\u306e\u95a2\u5fc3\u4e8b\u3092\u5206\u6790\u3057\u3066\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u3068\u3044\u3063\u305f\u65b9\u6cd5\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n<h3 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